On Wed, Aug 15, 2012 at 09:27:54AM -0700, Joseph Spenner wrote:
> Ok, as a simple test, I made a custom template for correspondence named
> Correspondence High Priority:
>
> --
> RT-Attach-Message: yes
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
>
> {$Transaction->Content()}
> --
>
> Basically, I copied the "Correspondence" template and added the 2 X-priority
> lines.
> I added a custom scrip to my test queue to use the above template on
> correspondence:
>
> On Correspond Notify AdminCCs Correspondence High Priority
>
>
> However, it doesn't set the flag. When I view the headers, I don't see the 2
> lines at all. It's as if RT is stripping them off or not including them.
> I do know the 2 lines will work to set the flag though, because I tested this
> outside of RT by constructing an email with the 2 lines-- and it worked.
>
> If I have other default scrips, such as "On Correspond Notify AdminCCs
> Correspondence", could that be taking priority and ignoring my custom scrip?
>
>
> Here are the relevant headers I received from the above test, which do not
> include the missing desired header lines:
>
> ==
>
> Subject: [rt.foo.com #4142] test of priority
> From: "root via RT" <[email protected]>
> Reply-To: [email protected]
> In-Reply-To: <[email protected]>
> References: <[email protected]> <[email protected]>
> Message-ID: <[email protected]>
> Precedence: bulk
> X-RT-Loop-Prevention: rt.foo.com
> RT-Ticket: rt.foo.com #4142
> Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
> RT-Originator: [email protected]
> To: [email protected]
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> Date: Wed, 15 Aug 2012 16:13:46 +0000
> X-Scanned-By: MIMEDefang 2.56 on 192.81.123.24
> Return-Path: [email protected]
> X-OriginalArrivalTime: 15 Aug 2012 16:13:48.0488 (UTC)
> FILETIME=[F3D87C80:01CD7B00] Wed Aug 15 16:13:46 2012: Request 4142 was acted
> upon.
Does the Email message that RT records have the two headers? The problem could
be with
the MTA and not RT, if RT has them in its outgoing message.
Cheers,
Ken
