That's what I thought you were talking about. Thank you very much.
Also, thank you very much for that link, it has other useful bits of info too. I appreciate all the help the folks from Best Practical provide on this listserv. People don't say it enough, but you guys run a great company. Mike. On Tue, Aug 14, 2012 at 5:21 PM, Kevin Falcone <[email protected]>wrote: > On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote: > > Is this what you are referring to Kevin? > > This is from the Global Autoreply template > > "There is no need to reply to this message right now. Your ticket has > been > > assigned an ID of [{$rtname} #{$Ticket->id()}]." > > I'm assuming you would want that to be something else? > > Do you have a {$Ticket->Tag} or something like that? > > This is the 4.0 version of the Autoreply template, which has the > relevant SubjectTag method in use that you can crib off > > https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L218 > > > On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone <[1] > [email protected]> wrote: > > > > On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote: > > > I just want to be sure I'm understanding the use of "Subject Tag" > for a queue. > > > I can put whatever I want in this, and it'll change the tag in > the subject line of > > outgoing > > > messages. > > > By default rt puts the RT instance name [[1][2]rt.here.com#12345] > > > If I put FOO in the subject tag for a queue, the tag would be > [FOO #12345] > > > If I change that tag to BAR, I have to put FOO in the regular > expression in the Site > > config to > > > ensure it recognizes the old tag. > > > Is there any other things I should be aware of? I've tested a > bunch, but I just want to > > make > > > sure I'm not missing anything. > > > > This sounds like a good summary. > > > > If you've upgraded RT, ensure your templates are in sync with what > we > > ship in the current version, otherwise it won't pull the subject > tag. > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
