That user is me. I do have an email address. 

Those logs are the searches done as I type. I was typing in the requestor field.

If I type my name in the owners field it returns a value, requestors it does 
not. We are using the defaults from RT_Config for search values.


On Aug 30, 2012, at 1:03 PM, Thomas Sibley <[email protected]> wrote:

> One of the access log lines you showed was autocompleting for a user
> "plummer".  Does that user have an email address?
> 
> What field were you typing into on the ticket create page?

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