Hi everyone,
Not exactly a technical question but in your configuration who is the owner
of a ticket ?
1/ Is the owner is who solve the ticket, meaning who have do the «real
job»
or
2/ the owner is who have the responsibility to ask/do what necessary to
make
the problem solve ?
In the first case who have the responsibility of solving the ticket ? And
how can I make this person appear in the ticket.
In the second case how can I use the «TimeWorked» ?
Example :
A ticket is owned by Alice
Alice ask Bob to do the job.
Bob use 30 minutes to solve the problem
Alice use 15 minutes to complete the solution
how can I have a TimeWorked in that case ?
Regards.
JAS
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