Hi all, I want to increment the time worked of a ticket during execution of a scrip that fires with the "On Correspond" condition by adding time for just that transaction.
I can't see a way to set the time worked for just the specific transaction that is active during the life of the scrip. The following line of code: $self->TicketObj->SetTimeWorked( $self->TicketObj->TimeWorked + $mins ); does increment the TimeWorked of the ticket, but that time is not allocated to that comment. I bet this is really easy, but I'm stumped. The wiki didn't help me either. Any pointers? Thanks, Gary
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