Re: [rt-users] How can I get the value from a custom field from the command line

[Hans Vos | Drecomm]

Hello, I have found that you can set the custom field value for a ticket with the following command: rt edit -t ticket [ID] set CF-[ID]='value' Where the first ID is the ticket number and second ID is the number of the custom field. However you cannot use the same syntax to retrieve the value, like: rt show -t ticket -f CF-[ID] [ID] Where the first ID is the number of the custom field and the second ID is the ticket number. However, it does work when you use the custom field name instead of the ID, like: rt show -t ticket -f CF-[Name] [ID] Is this a bug? -- Met vriendelijke groet / Best regards, Hans Vos System Administrator E h....@drecomm.nl T 050-577 5822 Vestiging Groningen Hoendiep 208 T +31 (0)50 577 58 22 Bekijk onze actuele projecten 9745 ED Groningen F +31 (0)50 577 58 23 www.drecomm.nl Op 12-9-2012 22:30, Hans Vos schreef: Hello, I am trying to get the value of a custom field from a specified user. I can get the normal details with the command "rt show user/22". But I would like to retrieve the current value (or lack thereof) of a custom field that I created (simple text field). How can I do this? If this is not possible using the API is there perhaps another way? I tried getting directly from the database. The only problem is that when you remove the value the latest value is still present in the ' ObjectCustomFieldValues' table. I currently have a query that gets the latest value from this table. -- Kind regards, Hans Vos

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