Hello List,
Does anyone know if it's possible to adjust this script (found in the
wiki) to display te requestor information ? It mentions the creator ,
wich in most cases is fine, but when our agents create a ticket on
behalf of a customer, the agent is the creator what results in the
script displaying the time but the customer is our agent.
I think this could be a nice add-on for this script, but i lack the
knowledge in doing this.
Any help would be greatly appreciated. Other suggestions for reporting
tools also.
thanks in advance,
Regards
Mayk
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