Anyone?... On Wed, Sep 12, 2012 at 6:23 PM, Jack Zabolotnyi <[email protected]>wrote:
> Hi everyone. > > Here is my workflow: we have "Service" custom field applied to ticket and > it is mandatory. Only members of Engeneers group can see and change this > field. > When general user (not member of Engeneers group) creates ticket, he can't > see "Service" field and it is set to "(no value)". This is very ok for me. > But, when member of Engeneers group updates this ticket (via Basic page), > RT accepts changes even if this mandaroty field is untouched (has "(no > value)" ) > (After changing value to other than "(no value)" i can't put it bak, and > this is predictable) > > Am i doing something wrong or i miss something? > > Thanks in advance for any help. > > -- > Jack Zabolotnyi > Arces Network, LLC > > e: [email protected] > w: http://www.arces.net > > PGP key: 2048R/7F2AB658 2012-07-02 > PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658 > > -- Jack Zabolotnyi Arces Network, LLC e: [email protected] w: http://www.arces.net PGP key: 2048R/7F2AB658 2012-07-02 PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658
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