Hello, We have a user searching for tickets on our RT system. This is the email from the user:
I was trying to look for a ticket to see if I had put one in on that subject before, but I keep getting this error, so I have no idea if all my tickets are coming up. http://rt.mydomain.com/helpdesk/Search/Build.html<http://rt.mm3.mlbam.com/helpdesk/Search/Build.html> DBD::mysql::st execute failed: Got a packet bigger than 'max_allowed_packet' bytes at /usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm line 67. And when I look in the logs this is what I see: [Sat Jul 7 05:49:29 2012] [warning]: DBD::mysql::st execute failed: Got a packet bigger than 'max_allowed_packet' bytes at /usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm line 67. (/usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm:67) We're using RT 4.0.2 Other important info: Server: CentOS release 5.7 (Final) Perl: v5.8.8 built for x86_64-linux-thread-multi I'd appreciate any advice yo may have on how to correct this problem. Thanks! Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
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