Jack, I don't think RT allows a scrip to send a message to the screen. That would be a REAL nice enhancement. I got around the problem by triggering an email to notify the person making the change that the change was NOT accepted and that the ticket was reverted to the original status.
Hope this helps. Kenn On Fri, Sep 14, 2012 at 10:44 AM, Jack Zabolotnyi <jzabolot...@arces.net>wrote: > Hi. > > Is there any way to notify user from scrip about missing fields? I'm > looking for something similar to RT's behaviour if mandatory field's value > is missing (RT reports an error and doesn't accept transaction) but to be > triggered from scrip. > > Thanks in avance. > > -- > Jack Zabolotnyi > Arces Network, LLC > > e: jzabolot...@arces.net > w: http://www.arces.net > > PGP key: 2048R/7F2AB658 2012-07-02 > PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658 > > > > -------- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > >
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs