Hi Kenneth thanks for the reply and I found the Custom action code in RT wiki
and below is the code hop this is the way to do it :)
Description: On Open change Correspond Status
Condirion: On Create
Action: User Defined
Template: Global template: Blank
stage: TransactionCreate
Custom condition:
my $txn = $self->TransactionObj;
my $type = $txn->Type;
return 0 unless $type eq "Status"
|| ( $type eq 'Set' && $txn->Field eq 'Status');
return 0 unless $txn->OldValue eq "new";
return 0 unless $txn->NewValue eq "open";
return 1;
Custom action preparation code:
my ($success, $msg) = $self->TicketObj->AddCustomFieldValue(Field =>
'Correspond Status', Value => 'Work in Progress');
if (!$success) {
$RT::Logger->error($msg);
return 0;
}
return 1;
Thanks and Best Regards
________________________________
From: Kenneth Crocker <[email protected]>
To: RT User List <[email protected]>
Sent: Thursday, 20 September 2012, 11:38
Subject: Re: [rt-users] capture status change to apply custom filed status
Asanka,
That would probably be the transaction with a type of "Create". That's what
triggers the ticket being created. If that is what you mean.
kenn
On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera
<[email protected]> wrote:
this
>
>
>
>
>________________________________
> From: Asanka Gunasekera <[email protected]>
>To: "[email protected]" <[email protected]>
>Sent: Friday, 14 September 2012, 12:50
>Subject: capture status change to apply custom filed status
>
>
>
>Hi, how can I capture the action of "opening" (not the open status) a new
>ticket to apply a custom filed value to "Work in progress"
>
>
>Thanks and regards
>
>
>
>
>--------
>Final RT training for 2012 in Atlanta, GA - October 23 & 24
> http://bestpractical.com/training
>
>We're hiring! http://bestpractical.com/jobs
>
>
--------
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
--------
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
