Thanks, just what I needed.
-----Original Message-----
From: Christian Loos [mailto:[email protected]]
Sent: 21 September 2012 12:49
To: Alex Young
Cc: [email protected]
Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young:
> Is it possible to disable cloning of the time worked, time estimated,
> timeleft, priority, owner etc when clicking the 'create' link on a
> ticket without editing the Create.html page?
>
> I saw a patch was submitted for 3.8.x in 2009 to make this a
> configurable option, but it looks like it didn't make it to RT4.
>
I have recently done this for our RT 4.0.7 but with changing the
Create.html. Attached an patch.
You have to put this in etc/Site_Config.pm:
Set(@SkipFieldsOnTicketClone, qw(
Owner
Priority
TimeEstimated
TimeWorked
TimeLeft
)
);
I will send this within the next days to BPS to maybe integrate this in
RT 4.2.
Chris
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