On 22/09/12 03:10, Thomas Sibley wrote: > On 09/20/2012 10:21 PM, Tom Robinson wrote: >> 1. Use a new queue for the new department, isolating administration and >> users for that department to >> that queue. > A very reasonable option that works Right Now without much additional > effort. Consider if the new department is going to want lots of queues > down the road, or custom visual branding, etc. Anything you do in a > single RT will affect all departments using it, so you need flexibility > from your users. > > The question to answer to determine between 1 and 3 (2 is right out) is > "How customized do you predict the new department is going to need their > RT?" (i.e. why do they want a separate database). I see that this could be a good option but less flexible.
>> 2. Run two instances by following >> http://requesttracker.wikia.com/wiki/MultipleInstances (requires >> hacking the code to make this work on 4.0.7). > The hacks described in that wiki page lead to more complications than > they are ever worth. Yes, that made me quite hesitant. >> 3. Run two installations side by side having compiled with different >> configuration options. > This is the dead simple option, and completely reasonable. Upgrades > within the 4.0 stable series are intentionally small and designed to be > safe. When you do a larger upgrade to 4.2 down the road, you can > upgrade one install and use what you learned to upgrade the other that > much quicker. If you keep local customizations clean, upgrades are > pretty painless (esp. starting from 4.0.7). > > FWIW, Best Practical uses option #3. The RT source code is tiny, and it > gives us clean separation between public facing RT and internal RTs. > The added overhead of administering more than one install is not much > once you have processes set down for doing it to a single RT. Great to have this kind of feedback. Many thanks. I'll give option #3 a try as it gives good separation of the departments and will allow them to customise it more completely. Thanks again, Tom -- Tom Robinson System Administrator MoTeC Pty Ltd 121 Merrindale Drive Croydon South 3136 Victoria Australia T: +61 3 9761 5050 F: +61 3 9761 5051 E: [email protected]
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