On Fri, Sep 14, 2012 at 04:02:22PM -0400, Ethier, Michael wrote: > We would like RT to send email such that all the requestors and cc's are > included on one email. > Right now it appears RT sends and email to each individual separately, > consequently people don't know > If others received RT's email. > > Is there a way to configure RT such that everyone involved in a ticket is > included in 1 email ?
RT doesn't send each email individually, in fact, the RT default is to 'Notify Requestors and Ccs' as one group email. We'd actually like to start emailing people individually in a future release because it would solve a ton of problems. If you set up a reply and scroll down the page, you'll see a box explaining who RT is going to notify (you need to have the ShowOutgoingMail right to see this). That box should explain who's going to be notified and why. -kevin
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