Hi, I'm currently trying to modify the default behavior of our RT 4.0.7 installation regarding sending notifications to all requestors/cc's when someone corresponds to a ticket.
By default, when you have a ticket and linked a few requestors and cc's to that ticket RT will send an e-mail to everyone when someone sends an e-mail to RT with the ticket ID in the subject. We\re looking for the ability to disable this feature for a few queue's. The problem however is that I'm unable to figure out which scrip I need to modify to achieve this, I'm guessing between the following scrips but I keep breaking unwanted things when I disable one of them: - On Correspond Notify Other Recipients - On Correspond Notify Requestors and Ccs - On Comment Notify Other Recipients as Comment When looking around I found the extension RT::Extension::NotificationMatrix but it doesn't really seem to exist on the CPAN pages + installation instructions aren't available for installing this plugin from the Git repository. - Homepage (unavailable): http://search.cpan.org/dist/RT-Extension-NotificationMatrix/lib/RT/Extension/NotificationMatrix.pm - Source home: http://github.com/bestpractical/rt-extension-notificationmatrix In a way this extension would probavbly give us the ability to manage the notifications for each queue, but installing it doesn't seem to be that straight forward + I can't find any documentation other then the source code on this extension. Apart from the nice find, I'm not jumping on the idea of using this extension when there's barely any documentation available. So my main question is how to disable the described notification behavior when someone sends a reply to a ticket? Which scrip do I disable or edit for this behavior to change? Thanks in advance. -- Bart
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