On 26 Sep 2012, at 14:53, Albert Shih <[email protected]> wrote: >>> Is there any other solution can avoid this intervention ? >> >> >> You could possibly make the Template for the email dependent on the >> time. The ticket will be created anyway, but you can send appropriate >> messages back if it's out of hours. > > So maybe the best solution is through procmail.
It also occurs to me that you could also create a scrip which in these cases immediately sets the status of the ticket to 'rejected', as well as sending the automatic reply. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
