On 09/26/2012 02:32 PM, Tim Dunphy wrote:
Hello,
I am having a problem in getting and rt group to see it's queue and
ticket and ONLY it's queue and tickets. I believe i have everything
setup correctly in the interface, which leads me to believe I may be
having a technical problem with my RT installation.
I'll use screenshots primarily to describe the issue.
I've created an RT user (in the RT system only) and when he logs in
this is all he can see
He is a member of a group called MMTECH. Here is how the group rights
are assigned.
I gave him these individual rightsAnd yet he can only see the
interface shot in the first screenshot I include. I have no idea why
and I very much need to correct this situation so that a new group can
start using RT.
Again, they need to see their queue and tickets and ONLY their queue
and tickets. If I give the user the Let this user be granted rights
(Privileged) the members can see ALL queues and tickets which si not
what we want.
PLEASE help as I really need to solve this problem.
Try adding group rights to *queues*... adding group rights to a group
for a member only gives them rights to that group, not to any queue. You
need to go to a queue and go to Group Rights in the *queue* and assign
rights to the MMTECH group in that queue...
(Click Tools, Configuration, Queues, (Name of Group you want to add
group rights to), Group Rights, type in MMTECH in the Add Group area,
and assign rights.)
Make sense?
Best,
--Glenn
--
Glenn E. Sieb
System Administrator
+1 201 809-4958
eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094
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