Hi, I am using RT to pick up website-generated support tickets as well as incoming emails from the outside world. We are using Amazon SES as a SMTP provider, and they restrict the "From" header to our own domain, so we are unable to masquerade the emails as the actual users, and must use the Reply-to header to store their actual email.
So for example, a generated email might look like: To: [email protected] From: "User Name <[email protected]>" Reply-to: [email protected] In the default configuration it seems that RT reads these tickets as each requestor being at "[email protected]". Is there a way to make it take the Reply-to address as the requestor rather than the From address, if and only if it exists? If there is no easy configuration option for this, where might I look in the code to modify this? Thanks, Shane
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