Hi,
Upgraded from a working RT 4.0.0 installation to 4.0.7. E-mail processing w/ rt-mailgate works 30% of the time. I’ve been through the install and upgrade docs and I don’t see a step that I have missed. I’ve run the upgrade utility against the database and no errors were reported. Here is the output of a working call to rt-mailgate which successfully generates a ticket: cat /tmp/test | /var/www/rt/bin/rt-mailgate --debug --queue Support --action correspond --url http://rt /var/www/rt/bin/rt-mailgate: temp file is '/tmp/VyNUuzDC71/yMNeSbTNLG' /var/www/rt/bin/rt-mailgate: connecting to http://rt/REST/1.0/NoAuth/mail-gateway okTicket: 105913Queue: Owner: NobodyStatus: Subject: Requestor: However, at other times I run the command and mailgate will die at either User.pm or Principal.pm: cat /tmp/test | /var/www/rt/bin/rt-mailgate --debug --queue Support --action correspond --url http://rt /var/www/rt/bin/rt-mailgate: temp file is '/tmp/kJGZbU3Fpg/CL0uaMl5Cq' /var/www/rt/bin/rt-mailgate: connecting to http://rt/REST/1.0/NoAuth/mail-gateway Not a CODE reference at /var/www/rt/sbin/../lib/RT/User.pm line 1112. Stack: [/var/www/rt/sbin/../lib/RT/User.pm:1112] [/var/www/rt/sbin/../lib/RT/User.pm:1206] [/var/www/rt/sbin/../lib/RT/Ticket.pm:284] [/var/www/rt/sbin/../lib/RT/Interface/Email.pm:1530] [/var/www/rt/share/html/REST/1.0/NoAuth/mail-gateway:61] RT server error. The RT server which handled your email did not behave as expected. It said: Not a CODE reference at /var/www/rt/sbin/../lib/RT/User.pm line 1112. Stack: [/var/www/rt/sbin/../lib/RT/User.pm:1112] [/var/www/rt/sbin/../lib/RT/User.pm:1206] [/var/www/rt/sbin/../lib/RT/Ticket.pm:284] [/var/www/rt/sbin/../lib/RT/Interface/Email.pm:1530] [/var/www/rt/share/html/REST/1.0/NoAuth/mail-gateway:61] And here it dies at Principal.pm: cat /tmp/test | /var/www/rt/bin/rt-mailgate --queue Support --action correspond --url http://rt RT server error. The RT server which handled your email did not behave as expected. It said: DBD::mysql::db selectcol_arrayref failed: MySQL server has gone away at /var/www/rt/sbin/../lib/RT/Principal.pm line 621. Stack: [/var/www/rt/sbin/../lib/RT/Principal.pm:621] [/var/www/rt/sbin/../lib/RT/Principal.pm:531] [/var/www/rt/sbin/../lib/RT/Principal.pm:447] [/var/www/rt/sbin/../lib/RT/Principal.pm:330] [/var/www/rt/sbin/../lib/RT/User.pm:1206] [/var/www/rt/sbin/../lib/RT/Queue.pm:1289] [/var/www/rt/sbin/../lib/RT/Queue.pm:1245] [/var/www/rt/sbin/../lib/RT/Queue.pm:1223] [/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm:423] [/var/www/rt/share/html/REST/1.0/NoAuth/mail-gateway:66] Any thoughts? Damian
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