On Fri, Oct 12, 2012 at 3:20 PM, Kristian Davies <[email protected]> wrote: >> You don't check result of SetStatus. Message it returns probably tells >> you that such status change is prohibited by Lifecycles configuration. > > my $ticketStatus = $self->TicketObj->Status; > > if ( $ticketStatus eq 'testing' ) > { > if ($self->TransactionObj->IsInbound()) > { > my ($val, $msg) = $self->TicketObj->SetStatus( 'new' ); > unless ( $val ) { > $RT::Logger->error( "This is an error msg: ". $msg ); > return 0; > } > return 1; > } > } > > return undef; > > I've added the above lines (my perl isn't great - i took the code from > AutoOpen.pm) but no mention of it in the logs (and I've also turned > debug on). I'm a superuser and it doesn't work when I reply... unless > I'm also the requester - in which case it does work. If it works when > I'm the requester does that not discount it being a LifeCycle issue?
I hope you know what IsBound means. Right? Take a look at documentation in lib/RT/Transaction.pm > > The only mention is: > [Sat Oct 6 07:20:38 2012] [debug]: Committing scrip #129 on txn > #3256980 of ticket #206853 > (/disk1/web/vhost/rt-406/html/rt/sbin/../lib/RT/Scrips.pm:192) > > -Kristian -- Best regards, Ruslan. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
