On Fri, Oct 19, 2012 at 05:30:46PM -0500, Robert Nesius wrote: > Both myself and fellow RT Users have noticed the following little quirk in > navigating the UI. > > * While looking at a list of tickets (like My Tickets), we click on a > ticket. > * We resolve the ticket. > * RT updates the view and says the ticket is solved. > > What would be mega handy is a link here "Back to previous list view" or > something. But instead what we have to do is navigate to the top of RT and > then click on My Tickets to get back to the list we had before. I'm on > 4.0.3 - anyone know if this has been streamlined in later releases? Or if > there's a way to accomplish this that I haven't figured out yet? I tried > making a saved search and a dashboard, but I still need multiple clicks to > get to the list view I want.
If you click on the header for My Tickets to get a full listing and then click on a ticket, you'll tell RT "This search is my current search" and if you hover over Tickets, you'll see a number of links for next/prev first/last and for seeing the whole result again. Unfortunately, clicking on a ticket from the homepage isn't enough to trigger the "this is my current search" behavior. -kevin
pgp5nM6KtCftn.pgp
Description: PGP signature
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
