Hi all, I've been trying to setup something with in RT which handles bounces in some way shape or form. I'd be quite happy with bounces just going into a queue which we can review and deal with in that way. Obviously the ideal way would be for the bounce to be merged into the queue with out RT going into a loop.
I've tried the BounceMerge script, which doesn't seem to work at all. http://requesttracker.wikia.com/wiki/BounceMerge (I just followed the wiki instructions, but bounces have never been added to any queues) I've also tried the RTBounceHandler script - http://requesttracker.wikia.com/wiki/RtBounceHandler RTBounceHandler seems like it's the one most likely to work. So I've a few questions: 1 - Do you need to have a rtbouncehandler alias for each queue that you want checking for bounces? eg rtbouncehandler-info, rtbouncehandler-general etc etc 2 - Or do you just need one alias pointing at a 'bounces' queue (which is what I've done). 3 - Any ideas on the best way to check it's working? Using RT 3.8.7. Got the relevant perl modules installed on my mailserver. Thanks, -- Matthew Moore Surgical Materials Testing Laboratory System Administrator Telephone: +44 (0)1656 752165 Email: [email protected] -------- We're hiring! http://bestpractical.com/jobs
