Just a note, I tried commandbymail but i got problems, our company deliver IT Solutions and almost of our customers are Oracle/Linux related...
Sometimes when my coworkers reply with some sort of log or memory dump, "commandbymail" thinks it was command and process it. So I created a couple of procmail filters that launches some bash scripts based on hidden (html) commands on mail. My hidden commands are like this: ::ticketHC::schedule 2012-11-02 17:50 ::ticketHC::change_requestor [email protected] Every bash script fired have filter to just run when From: field match "@MYDOMAIN.COM" That was my solution to substitute "commanbymail" plugin. Sorry about my poor english =( De: [email protected] [mailto:[email protected]] Em nome de Edsall, William (WJ) Enviada em: quinta-feira, 1 de novembro de 2012 14:47 Para: [email protected] Assunto: [rt-users] CommandByMail rt 4.0.7 Does CommandByMail work in rt 4.0.7? I've installed it, added the following two lines to my RT_Siteconfig Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Interface::Email::Filter::TakeAction) ); Set($CommandByMailStripOut, 1); Yet when I try commands by mail (Like adding Subject: It worked), it doesn't seem to recognize my commands. It also doesn't seem to strip out the commands at all (I installed the diff). Thanks William
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