First of all, excuse me, there has been a misunderstanding, I'm
talking about the CLI, nor the REST interface but the question is
still valid.
Diaulas, "-t ticket" is the default:
/opt/rt3/bin/rt help list
...
-t type Specifies the type of object to look for. (The
default is "ticket".)
2012/10/31 Diaulas Castro <[email protected]>:
> Just a bet, but try to use "-t ticket" on search.
>
>
>
>
>
> -----Mensagem original-----
> De: [email protected]
> [mailto:[email protected]] Em nome de Ignacio Vazquez
> Enviada em: quarta-feira, 31 de outubro de 2012 09:26
> Para: [email protected]
> Assunto: [rt-users] Monthly reports with REST (timeout)
>
> Hi all,
> I've been generating monthly reports with a crontab script that includes a
> line like this:
> /opt/rt3/bin/rt list "created >= '2012-04-01' AND status != 'rejected'
> AND Queue = 'whatever' AND (owner = 'user1' OR owner = 'user2')" | grep -v
> "No matching results." | wc -l As you can see, I'm only interested in the
> total number of tickets.
> I've find out that with a large number of possible results, I get a timeout
> so 0 tickets are returned.
>
> However, using the web search, because of the paginated displays, the search
> is much faster and also the web shows how many items are in the whole list
> with a line "Found: xxx tickets".
>
> My intention is still using an automated way to obtain the numbers.
> I've been reading the REST documentation and there is no way to query only
> for totals.
>
> Any ideas?
>
> Ignacio.
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>
>
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