Ok thanks, i'm trying this solution. 2012/10/31 Jonathan Khattir <[email protected]>
> I would like that user create ticket only via Web server and reply via > email or web interface, but by default when i send it to the "correspond" > address, it will create a new ticket if the > there isn't a ticket number (RT syntax) in the subject that will update an > existing ticket. I don't allow to create ticket via email. > > Thanks >
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