[rt-users] How to change the subject tag of a queue while allowing the use of the old subject tag as well?

[Mátyás Selmeci]

Hi,








Thanks,

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-Mat

I would like to change the subject tag of a queue without causing issues for users that are still using the old subject tag. For example, if I change the subject tag of QUEUE from OLD to NEW, then new messages would be sent out with a subject like: "[NEW #2468] Foo". However, users responding to tickets made before the rename would reply with a subject like "[OLD #1234] Foo". I would still like the correspondence to go to ticket #1234. But what currently happens is that RT does not recognize the subject and creates a new ticket instead. I have searched the archives and Google, but haven't found a clear answer. How can I do this? I am using RT 3.8.8.

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