On Fri, Nov 02, 2012 at 03:32:05PM +0100, Miquel Ruiz wrote: > When a user that sends mail to a Queue he doesn't have permission > for, he only recieves a "Permission Denied" mail. Our users are > Spanish, so we'd like to deliver the message in Spanish and English, > with more explanatory text on how he or she can contact us. > > We've tried to find documentation about how to customize the > "Permission Denied" error message, but we've only found an > unfollowed thread from 2007 in the rt-users mailing list. All > documentation leads to "give the user permission", but that isn't > what we want (since the user shouldn't have permission in the first > place). > > It would be great if you can point us to the correct piece of > documentation where show how it can be done (if it exists). If this > is not possible at the moment, with some hints we could provide a > patch (if it's a wanted feature).
There's been a desire to turn these into templates for a long time. They're currently hardcoded in lib/RT/Interface/Email.pm and would need to be extracted very carefully, and with tests added, in order to make them more easily editable. -kevin
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