> On 11/05/2012 09:24 AM, CB wrote: > > We're long time RT users and are in the process of upgrading from > > 3.6.3 to > > 4.0.8 and are following the instructions on > > http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and > > http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to > > 3.7.87, ran the extra queries and continued the upgrade however it > > failed at the step of upgrading to 3.9.1. > > Be sure to read the other UPGRADING documentation as well, for all > versions between 3.6.3 and 4.0.8. > > Your database contains rows in the ACL table which point to Principals > that no longer exist. Grep for the [error] lines "ACE NNNN couldn't > load it's principal object". This indicates that records were manually > deleted from the database at some point, and done so incorrectly (as is > almost always the case with manual deletes by folks not understanding > the whole of the database). > Turns out the data extract was incomplete.
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