Our RT server is [email protected] When our external users send email to RT ([email protected]) -> the mail from our exchange server gets forwarded to [email protected] -> a message of communication is then created in RT
Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[ Subject: test from kateDate: Wed, 21 Nov 2012 14:27:08 +0000To: "RT4, Tracker" [email protected] From: Kate [email protected] <[email protected]> When RT responds back to the request, the user who created the request, get the address [email protected]; Within RT can this address somehow be changed to [email protected] because somewhere in the email flow, when users respond to the email, they are unable to directly deliver it to [email protected]
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