It might just be a typo (targetObj? Replace with ticketObj?) Jok
On Nov 22, 2012, at 10:57 AM, "vmos" <[email protected]> wrote: > Good afternoon, as I'm sure you know RT has a feature wherby if somebody > replies to a ticket that has already been resolved, it gets automatically > re-opened. > That's grand, but I want to add a function so that if such a ticket does get > re-opened, it also gets assigned to nobody, so that it goes back in to the > general queue. > I've tried modifying the existing auto-open function in global scripts by > changing the action to user defined, but I've been having some trouble > > I've put this (and similar) in the custom action cleanup code > > $self->TicketObj->SetOwner( $RT::Nobody->id ); > $self->TargetObj->SetStatus('open'); > return 1; > > but all it ever does is re-open the ticket. I can't even seem to break it, > never mind get it to do what I want. > > Cany anyone point me in the right direction? > > > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/RT-4-04-automatically-re-open-resolved-tickets-that-are-replied-to-and-assign-to-nobody-tp51967.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -------- > We're hiring! http://bestpractical.com/jobs -------- We're hiring! http://bestpractical.com/jobs
