[rt-users] Problem setting up RT after changing hostname

[Anton Roth]

Hi,

I have a problem with my ticket system. It was hosted on a private laptop, 
connected to via DynDNS. For some reason, one colleague's PC had a different 
domain when used, and RT errored out every time he wanted to do something on 
a ticket.

Now I changed the config files, and am stuck at "You haven't yet configured 
your webserver to run RT. You appear to have installed RT's web interface 
correctly, but haven't yet configured your web server to "run" the RT server 
which powers the web interface. The next step is to edit your webserver's 
configuration file to instruct it to use RT's mod_perl or FastCGI handler. 
If you need commercial support, please contact us at 
sa...@bestpractical.com.", and I cannot figure out why.

Here are the three files in question:

httpd.conf:

<VirtualHost mydomain.dnsdynamic.com>

               AddDefaultCharset UTF-8

        DocumentRoot "/opt/rt4/share/html"
        <Location />
                Order allow,deny
                Allow from all

                SetHandler modperl
                PerlResponseHandler Plack::Handler::Apache2
                PerlSetVar psgi_app /opt/rt4/sbin/rt-server
        </Location>
        <Perl>
                use Plack::Handler::Apache2;
                Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
        </Perl>
</VirtualHost>


RT_SiteConfig.pm:

Set( $rtname, "MyDomain");

Set( $LogToFile, 'debug');
Set( $LogToFileNamed, 'rt.log');
Set( $LogDir, '/opt/rt4/var/log');

Set($WebDomain, "mydomain.dnsdynamic.com");
Set( $WebPath, '');

/etc/apache2/sites-available/default:

<VirtualHost *:80>
       AddDefaultCharset UTF-8
        DocumentRoot "/opt/rt4/share/html/"
        <Directory />
                Order allow,deny
                Allow from all
        </Directory>
        <Directory /var/www/>
                Order allow,deny
                Allow from all
        </Directory>
       <Location />
               Order allow,deny
               Allow from all
               SetHandler modperl
               PerlResponseHandler Plack::Handler::Apache2
               PerlSetVar psgi_app /opt/rt4/sbin/rt-server
       </Location>
       <Perl>
               use Plack::Handler::Apache2;
               Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
       </Perl>
        ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
        <Directory "/usr/lib/cgi-bin">
                AllowOverride None
                Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
                Order allow,deny
                Allow from all
        </Directory>

        ErrorLog ${APACHE_LOG_DIR}/error.log

        # Possible values include: debug, info, notice, warn, error, crit,
        # alert, emerg.
        LogLevel warn

        CustomLog ${APACHE_LOG_DIR}/access.log combined

   Alias /doc/ "/usr/share/doc/"
   <Directory "/usr/share/doc/">
       Options Indexes MultiViews FollowSymLinks
       AllowOverride None
       Order deny,allow
       Deny from all
       Allow from 127.0.0.0/255.0.0.0 ::1/128
   </Directory>

</VirtualHost>


It used to work, but I cannot get it to work again, does anyone have an idea 
what may be wrong here?

Thanks,
Anton 

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