Hi gfeelon, Thanks for your guide. I just checked our RT system , the URI /Admin/CustomFields/index.html lists all predefined custom fields. Is it possible to set some application-specific custom fields that are not predefined in /Admin/CustomFields/index.html.
Chenxiong Qi On Thursday 29 Nov 2012 10:24:03 Gerard FENELON wrote: Hi Do you actually have a Custom Field called EmailAddress (listed in http://your.server.domain/Admin/CustomFields/index.html) or are you trying to set the email address of the requestor/owner/Cc ? Gerard On 2012-11-29 06:42, tkdchen wrote: On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone <falc...@bestpractical.com> wrote: On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote: > I'm using REST API to create a ticket. And see that I can pass CF_<CustomFieldField>: > <FieldValue> to create custom field for that new ticket. However, when I pass Actually, you want CF.{EmailAddress} or the old old style of CF-EmailAddress. I'm not aware of CF_EmailAddress being valid in any part of RT. If you found this documented on the wiki, I'd appreciate it if you fixed the documentation there. CF.{EmailAddress}: qcxh...@gmail.com Above line is included in the post data, and RT still tells me EmailAddress is an invalid custom field name. -kevin > "CF_EmailAddress: [1]tes...@company.com" as the part of post data, my company's RT tell me > EmailAddress is not valid. I searched from Internet and no document has more detail about > this. Please give me guide. Thanks!
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