Actually, some additional information to this. The scrip may in fact be working but from the opposite way to what I want/expect.
When customer correspondence is received, the ticket status (on a resolved ticket) is set to Open. However, what I want is when correspondence is added to a ticket with status = New, set it to Open. -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY On 30 Nov 2012, at 12:54, Nick Fennell <[email protected]> wrote: > Hi All, > > I have a Scrip defined as follows; > > Description: On correspond Open Ticket > Condition: On Correspond > Action: Open Tickets > Template: Global template: Blank > Stage: TransactionCreate > > This worked on RT3.8.8 but now doesn't work on RT4.0.8 > > The only item of relevance I can see in the log file; > > {{{ > Skipping Scrip #1 because it didn't Prepare > (/opt/rt4/sbin/../lib/RT/Scrips.pm:237) > }}} > > Any ideas? > > Thanks. > -- > Nick Fennell > ApplianSys Support Team Leader > > ApplianSys Limited > University of Warwick Science Park > Business Innovation Centre > Harry Weston Road > Coventry CV3 2TX > > t: +44 (0) 870 7707 789 > s: nick-fennell > www.appliansys.com > > Our sales team sells by referral: > Less time looking for customers, more time looking after them > > Subscribe: http://eepurl.com/ibKtY >
-------- We're hiring! http://bestpractical.com/jobs
