On Thu, Nov 29, 2012 at 07:37:55PM -0000, Jim Tambling wrote: > How would I go about inserting the value of a custom field to the subject > line on ticket > creation?
Do you want to change the Subject of the ticket or change the subject
of outgoing emails?
If the former, write a Scrip to do On Create User Defined and in the
User Defined section, write a SetSubject call. If the latter, update
the relevant templates to include a FirstCustomField('My Field') in
the Subject: field.
-kevin
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