Hi,
We are running rt 4.0.6 (upgraded from an rt3) and are having an issue
were our tickets are not set to open when the requestor replies to a
closed ticket. (It used to do that)
After some digging I found out there is a scrip that's supposed to do
that via "On Correspond" - "Open Tickets" - "Blank" - "Transaction Create".
But according to the log file this Scrip is never triggered.
Should On Correspond be triggered by emails from the requestor? If not
how do I get that functionality; if yes any idea what might be wrong?
Thanks in advance,
Stefan Maier
--
Mit freundlichen Grüßen
Stefan Maier
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