On Mon, Dec 10, 2012 at 10:23 PM, Samuel Leslie <[email protected]> wrote: > Hi everyone, > > Is it possible to match incoming email to RT exclusively on ticket number? > Right now we have subject tags in the form of [domain.com.au #1234] and the > "domain.com.au" portion needs to be present for RT to correctly file the > email under the associated ticket. Ideally, we'd like to be able to have > emails routed to the correct ticket based purely on the unique ID of the > ticket without any dependence on the $rtname setting. > > I thought this might be possible via setting per queue Subject Tags but now > I'm less sure, and this would be a global setting so configuring it per > queue isn't ideal. Of course, we'd also want to do it in a way that doesn't > break any emails incoming using the "old form" if possible. We're running RT > 4.0.8 if this helps.
Not sure what's your goal is. It's not clear from your email. In case you want to change $rtname then there is option in config that allows you to setup regexp for subject tag. Using this option you can match new value and old value. > Thanks for any advice! > > > Kind regards, > Samuel Leslie > -------- > We're hiring! http://bestpractical.com/jobs -- Best regards, Ruslan. -------- We're hiring! http://bestpractical.com/jobs
