You don't mention your version of RT, but you might be running into this:
http://issues.bestpractical.com/Ticket/Display.html?id=21411 Setting PreferRichText = 1 is a partial workaround. On 12/11/12 5:48 AM, Marko Cupać wrote:
Requester has submitted ticket by e-mail from MS Outlook client. Ticket has been created, but in web interface I do not see message body. Automatic e-mail that informs tech support workers contains message body of the original request, as inserted with $Transaction->Content() in the template. When i click on download/untitled in message history i see text of original e-mail: -- <body lang="EN-US" link="blue" vlink="purple"> <div class="WordSection1"> <p class="MsoNormal">Dear Sir or Madam,<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Blahblahblahblah<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">S Poštovanjem,<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> -- So far I noticed this for one request only. Any ideas why is this happening, and how to prevent it? Thank youn in advance, Marko -------- We're hiring! http://bestpractical.com/jobs
-- -------- We're hiring! http://bestpractical.com/jobs
