I think you are talking about self service. You have two options: Make him privileged or hack self service code. In both cases you should grant him enough rights.
Ruslan from phone. 01.11.2012 13:06 пользователь "najib" <[email protected]> написал: > hi, > > i am using rt 3.8.10 > > i have created new user > > i need help on how to set permission to the new user > so he can only view 'all' tickets, not just 'my open tickets'? > > thank you > > > > -------- > We're hiring! http://bestpractical.com/jobs >
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