On 12/12/2012 11:27 AM, Sabuj Pattanayek wrote: > Hi all, > > Anyone see this issue with rt 3.8.1 & firefox v17 on linux when trying > to create a new ticket or when replying to something through the rt > interface as a regular user, the "describe the issue below" form field > never appears? > > http://i.imgur.com/0zUsF.png > > Works fine with seamonkey , opera, chrome . Haven't tried other rt > versions or other versions of firefox. Firefox doesn't seem to be > loading anything and clicking in the area where the form input field > is supposed to be does nothing. This is probably a firefox problem but > just seeing if anyone else noticed this?
Modern versions of Firefox don't like the very old FCKEditor files that shipped with RT 3.8.1. I believe removing the Unicode BOMs may solve the issue, but there may also be other problems. Upgrading RT will fix the problem. If you can't upgrade RT, you can disable the rich text editor and use the plain text editor either system-wide (in RT_SiteConfig.pm) or on a per-user preference basis. http://bestpractical.com/rt/docs/3.8/RT_Config.html#MessageBoxRichText There are some previous threads on rt-users about this issue as well. -------- We're hiring! http://bestpractical.com/jobs
