On Wed, Dec 12, 2012 at 09:05:34AM -0800, Thomas Sibley wrote: > On 12/12/2012 08:12 AM, CB wrote: > > Thanks. I understand that it's possible to have multiple queues. Is it > > possible to have a multi-tenant setup i.e. one RT install with each "tenant" > > having its own environment e.g. domain, users, admin rights etc. Each tenant > > can log in to its own domain and administer the system (for themselves > > without affecting anyone else). From what I can see there is one local > > config file for all of RT and it's not possible to specify multiple domains. > > Short answer: No.
Slightly longer answer: maybe, depending on definitions? Whilst RT has a notion of a single domain, you are free to route emails from other domains into the system (and have queues set up to respond with those addresses). Together with the fine-grained permissions model, and the subject tags on queues it may be possible to configure a single RT instance which would meet the OP's requirements (although I guess user admin would be the one sticking point, so it might be necessary to arrange for a separate user provisioning add-on to support the specific use cases). > Why would you prefer a single monolithic RT instance rather than a > handful of separate ones? Efficiencies in administration overhead and hardware requirements (depending on the relative volume of transactions, of course) are two that spring to mind immediately. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford
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