The command-by-mail plugin will do this for you. -- Later, Darin
On Thu, Dec 20, 2012 at 3:07 PM, [email protected] < [email protected]> wrote: > Hi, > > I'm using rt-mailgate to download emails and then create tickets with them. > > On the first line of the message on the email I have the email address of > the requestor, but by default when rt-mailgate creates the ticket, uses the > FROM as requestor. > > Is it possible to have a scrip On Create that parses the email address > (which is always on the first line of the message) and set it as > "Requestor"? > > Thank you. > > > -------- > We're hiring! http://bestpractical.com/jobs > >
-------- We're hiring! http://bestpractical.com/jobs
