On 12/21/2012 09:40 AM, chirag.par...@thomsonreuters.com wrote: > I’m currently using RT 3.4.5 with AssetTracker extension and with Mysql > 5 database. I want to setup new RT 4.0.8 on a new server with importing > database from old server (generating mysqldump from old and populating > DB on new server). I’m able to use make upgrade for this purpose and > follow steps in UPGRADING.mysql file upto “Item 7”. That is, run “make > upgrade-database” and apply updates from 3.4.5 up to 3.7.87 (as > suggested in UPGRADING.mysql file). Then I’m able to apply RT 3.8 schema > upgrades by generating and applying queries (upto Item 7). But, then in > Item 8, I have to run make upgrade-database again to apply remaining > updates (starting from 3.7.87). This is when I encounter below error and > cannot proceed further. Any help/suggestions on fixing this would be > greatly appreciated. Please help!
The error you're seeing is because RTx-AssetTracker isn't loaded yet there are records referencing it in the database. Since AssetTracker is a third-party extension, I suggest tracking down the AT team and seeing what they suggest. Sometimes they respond on rt-users, but not always. I don't think AT is supported on RT 4, however.