On 01/02/2013 03:21 AM, Martin Wheldon wrote: > I suspect you may need to give write access to the custom fields for the > non priviliged user, > as I've never needed to I'm not sure.
Yes, you need to grant the ModifyCustomField right. > For the priviliged user you could write a scrip that checked if a > transaction is a create and status is not new then > reset status to new. This is unnecessary with Lifecycles. You can configure which statuses are acceptable when creating a ticket: http://bestpractical.com/rt/docs/latest/RT_Config.html#Transitions-between-statuses-and-UI-actions
