Hi list,
I'm adding a unprivileged user on RT and it can't view the own
open/closed tickets.
This user is in a group, and this group is on a queue.
This is the configuration of the permissions:
Queue:
Group Rights:
-Create tickets
-View custom field values
-View ticket summaries
Rights for Staff:
-Own tickets
Rights for Administrators:
None
Group:
Rights for Staff:
-View group
-View group dashboards
-View saved searches
Rights for Adminstrators:
-Create modify and delete saved searches
I searched the wiki and have not found any solution
I'm doing something wrong or it's a bug?
Best regards
Xavier Barnada Rius
