Hi,
We have a situation where someone gets mail sent to them from one queue, and
needs to forward it to a different queue as a new ticket. e.g. for forwarding
to a support queue. Currently RT will interpret the incoming mail as an update
to the original ticket instead of creating a new ticket in the other queue.
Is there any way around this? RT knows the old ticket ID from the Subject, and
the new queue it's being submitted to.
Currently looking at patching Interface/Email.pm and using $SystemTicket->id vs
$args{'queue'}
but perhaps this has been covered before?
Thanks,
Sean Purdy
