Maybe RT::Extension::TicketLocking? https://github.com/bestpractical/rt-extension-ticketlocking
Chris Am 15.01.2013 04:53, schrieb Samuel Paris: > Hi Guys > > > > We’ve recently started using RT for a department of about 15 users. > We’re having a problem where multiple users are simultaneously replying > to the same job. Is there a way to either: > > > > Change the status of a job when viewed? > > Lock the job when a reply is being written? > > Or any other suggestions to prevent this for happening? > > > > Thanks for your help. > > > > Samuel >
