On 15 Jan 2013, at 23:26, Brent Wiese <[email protected]> wrote: > I have a powershell script that emails users (using the System.Net.Mail > class) and the “From” address is set to our RT system, making it easier for > users to get help if needed. > > The problem is, people’s out-of-office responses are opening tickets. > > I added the “Precendence: bulk” header after checking through the RT lists as > it looks like (at least in rt 3.x) it would filter those emails out and not > interact with tickets. But it’s not working.
> Is this no longer the case in RT4? Or does it not apply to ticket creation? I > can see the Precendence: bulk header being added in the original email. The problem, as I understand it, is Microsoft Exchange. It sends out-of-office replies as ordinary messages, and doesn't use any of the established methods which could be used to mark such messages, such as a Return-Path header of <>, or an Auto-reply header, or a bulk precedence header. It does, however, seem to add its own header: Out of Office AutoReply: so you could add something in RT's bounce detection to detect that. Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
