Hi, Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18. Try to google archives. I think we have a fix, but can not find it and don't have time to dig more :)
On Wed, Jan 16, 2013 at 7:28 PM, <[email protected]> wrote: > Hello, > > Using RT 3.8.10 on Solaris with Authentication against Microsoft Active > Directory, I’ve encountered an odd behaviour. > > > > I’ve allowed the users to create tickets in one queue (by granting SeeQueue > and CreateTicket). > > When I try to create the ticket with my account (which BTW is RT superuser) > with Internet Explorer 8, it works. > > With the *same* user under Firefox (18.0), it doesn’t work, the queue is > simply not displayed in the scrollable menu when you want to choose the > destination queue ! > > > > I even compared the source code and the only difference is the presence (on > IE8) and absence (on FF) of a couple of lines : > > <option value="121"> > > Queue2 > > </option> > > > > Any idea how to debug this ? Could something be corrupt in the user profile > ? > > > > Thanks in advance. > > > > Loïc Mahé > > Toulouse, France -- Best regards, Ruslan.
