As often, just after I wrote to the list, I got a solution.
I just opened the line specified in the error message once again and saw
the comment "VALUE is a queue id or Name." In the cron line, I specified
"--search-arg general". And so my idea was that maybe "general" is not
"a queue id or Name". So I replaced "--search-arg general" with
"--search-arg Level1" (Level1 is the Name of one of my queues). And what
can I say: It works.
At least for a Debian system, the wiki documentation is wrong.
Regards, Patrick
Am 18.01.2013 15:35, schrieb Patrick G. Stoesser:
Hello there,
even after googleing and trying several hours I'm still stuck with
rt-crontool.
I'm running RT 4.0.7 via Backports on a Debian Squeeze system. RT
istelfs works ok so far, but rt-crontool not.
According to the manual, I have added a non-privileged system user
(rtcron).This user is ingroup staff and www-data.
Iadded a privileged RT user rtcron (setting UNIX login also to rtcron),
gave this RT user the rights "ShowTicket" and "ModifyTicket".
In cron I added
@hourly * * * * * rtcron /usr/bin/rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg general --action
RT::Action::LinearEscalate --verbose
What happens: Nothing. The only thing: In syslog and in RTs log the call
results in
[warning]: Use of uninitialized value $args{"VALUE"} in join or string
at /usr/share/request-tracker4/lib/RT/Tickets.pm line 2099.
(/usr/share/request-tracker4/lib/RT/Tickets.pm:2099)
[warning]: Use of uninitialized value $value in substitution (s///) at
/usr/share/request-tracker4/lib/RT/Tickets.pm line 3403.
(/usr/share/request-tracker4/lib/RT/Tickets.pm:3403)
[warning]: Use of uninitialized value in concatenation (.) or string at
/usr/share/request-tracker4/lib/RT/Tickets_SQL.pm line 262.
(/usr/share/request-tracker4/lib/RT/Tickets_SQL.pm:262)
At those lines there'snothing I could regognize as appearently broken.
So at the moment, I'm completely stumped.
Has anyone an idea?
Thanks for all comments.
Regards, Patrick
