On Fri, Jan 25, 2013 at 06:48:23AM -0800, globo wrote: > When a ticket gets logged the requester receives a email with the ticket > number and also the option to reply to the email to update the request. > > I need to be able to notify the owner of the ticket when the request gets > updated by email. Does anyone know the script or have a template to allow > this ?
Add a new scrip, On Correspond Notify Owner (or On Create Notify Owner). -kevin
pgpidn6GdET5P.pgp
Description: PGP signature
